Dear Dr Schreiber,
It is with a feeling of disappointment that I write this message and urgently
request that Dr Schreiber gets to read this message here after visiting the
DHA's  office four times, tried emails to ministerial, your own spokes person, all
absolutely ignored and never answered, your telephone number given on the web
site is rejected as a wrong number, so behind a wall of technology, you are unreachable
    On September 25th, I decided to renew my passport and as my wife's passport
was nearing the end of its valid period, although still valid, we decided to also
renew her's as well, and in accordance with what we have read from statements
by the minister, we decided to then at the same time, to apply for the new ID
card.
   So we went very early to the Home Affairs office in Somerset West and endured
the excessive full mornings waiting and eventually were finished and paid for both
Then, a month later, on Saturday, October 25th, we both received emails stating
that we had to visit the home office within 14 working days, as there were problems.
    So now quite concerned,   on the next Monday, we went back to the DHA Offices
to have all  our biometric info recaptured as it appeared that they had lost all our information,
as well as having to re-apply for the passports as they had cancelled the first ones, they could
give no reason for the cancellation and did not seem very concerned about it, saying it happened
a lot of times.
    Then we were told that they could not find our payment done on September 25th, or keen to
search for the payment in their records, even when showing the time and date to
them on the official document that is given upon payment
   In the end I was forced to go back home, print a bank statement and return giving it to
the officer working with the application and he confirmed all was now in order.
  So we waited and then, November 6th, my wife received an SMS saying that the
application could not be finalised as the required amount had not been paid
so it meant we had once again go to the Home Office to try and
sort out this now new problem. and they claimed that they could not find
my wife's payment and that we should contact our bank to find out why they did not pay. I showed the my bank statement and insisted on them finding the proof.
Eventually, they found their cash slip to prove that we had paid.   So another four weeks go by, and now, on Saturday, December 20th, my wife gets an SMS saying her application
has been cancelled and there will be no refund as a result of no response from the customer
 Dear sir, now for me, talk of great improvement at the DHA can only be seen as fake news.