Deputy Minister I am begging you from the bottom of my heart please help me.

I am writing to your office under deeply distressing circumstances to formally request your urgent intervention in a consumer dispute concerning Cubbi Cars (part of the Cubbi Group). While I recognize that it is highly unusual to approach a National Minister for an individual consumer matter, I am compelled to do so because this dealership is operating with absolute impunity, explicitly stating that consumer protection regulatory bodies have no power over them, and aggressively undermining the legislative frameworks established by your Department to protect South African citizens.
1. Brief Background of the Dispute
In February 2026, I purchased an Opel Mokka X from Cubbi Cars. By March 3, 2026—less than a month after taking delivery—the vehicle began exhibiting severe mechanical failures, including critical gear engagement issues and persistent "Service Now" notifications. Most recently, on June 18, 2026, a new engine warning light illuminated, rendering the vehicle unsafe.
My primary and immediate objective has consistently been to have the vehicle properly and safely repaired by the dealer. However, the dealership has subjected me to an incredibly condescending tone, dragging out the process, avoiding accountability, and repeatedly boastfully asserting that the Motor Industry Ombudsman of South Africa (MIOSA) "cannot do anything to their business." They are actively weaponizing the bureaucratic turnaround times of dispute channels to force me into submission while I am left with an unroadworthy vehicle.
2. Specific Statutory Violations
The Cubbi Group has committed clear, documented infractions against both the Consumer Protection Act (CPA) and the Competition Commission’s Automotive Aftermarket Guidelines:
Violation of Section 56 of the CPA (Implied Warranty of Quality): The CPA explicitly grants consumers the right to demand that a defective product be repaired, replaced, or refunded if defects appear within the first six months. The dealership has actively resisted their statutory obligation to ensure the vehicle is fully repaired and restored to a safe, operational standard.
Violation of Section 55 of the CPA (Right to Safe, Good Quality Goods): By supplying a vehicle that suffered immediate gear engagement and engine failures, the dealer failed to provide goods that are reasonably suited for the purpose for which they are intended and failed to deliver a roadworthy vehicle.
Infraction of the Automotive Aftermarket Competition Guidelines: These guidelines were designed to foster fair play, transparency, and consumer choice in the automotive value chain. Instead of acting transparently, Cubbi Cars has engaged in obstructive behavior, treating a consumer with structural inequality, and acting as though their corporate size shields them from compliance with the Competition Guidelines.
Systemic Disregard for Consumer Redress (Section 69): The dealer's repeated taunts that regulatory bodies "cannot touch them" is a direct assault on the spirit of the CPA, which seeks to provide accessible, affordable, and effective redress for ordinary South Africans.
3. Request for Urgent Intervention

Minister, I am a consumer facing a massive corporate group alone. The dealer's dismissive stance stems from a belief that ordinary citizens do not have the resources to fight them, and that statutory bodies take too long to enforce compliance. Their arrogance degrades the very laws passed by Parliament to protect us.
I humbly but urgently beg your office to intervene. A single formal inquiry or call from the Department of Trade, Industry and Competition (the dtic) to the leadership of the Cubbi Group would fundamentally shake their false sense of being above the law. It would compel them to immediately fulfill their legal duties to properly repair my vehicle without further delay or condescending stalling tactics.

I have an extensive paper trail, including clear service timelines, technical fault dates, and written correspondence illustrating their dismissive conduct, all of which I am ready to provide immediately to your team.
Thank you for your time, your leadership, and your commitment to defending the rights of South African consumers against corporate bullying.

Yours faithfully,
Ms. Mboyi