Dear Sir
I was a victim of an online crime at Standard Bank. I am very disappointed in the manner I, as a 38 year long client, was handled and the the way the case was investigated. As a Bank, there is really no understanding about what a victim go through. They are not connected with their client on ground level. I really are proud to be a South African and love my country, but now I have doubts. Maybe it is time to revisit the current system of the bank. I am in contact with Mr Shabalala the CEO of the bank, but I do not think he is informed about what is going on in my case. As a gesture of goodwill, they are prepared to pay back 50% of my money because I have a big mouth. What about the client who can barely speak English and do not understand what is happening. The bank has insurance, why not pay back all of my money. I am going to go futher with this, I just think that as minister of banks there need to be a different approach by all the banks toward victims. What about a farm worker loosing all his money just before Christmas? Banks make money off their clients. Their approach must be a more humane one with emergency procedures in place. Not once in my 38 years have I claimed from the bank and I was so traumatised by this all. This just is not right. My father fought in his way against Apartheid so that people must be treated with respect and dignity. He was just a medical dr who treated people for free and was hated by the police of the time. and I learned to speak up for other people who do not know what to do from him. I ask you humbly to talk to the banks to treat their customers the same as if they are the rich clients. I am sure the rich clients are treated much better than the rest of us struggling just to get by. I thank you for reading my message and hope that you will have a blessed new year.