Minister George,

I take the liberty to approach you for your assistance.

Below is a trial of self-explanatory mails to SANPARKS which until date have not yet been rewarded with a final reply .

My appeal is in essence based on the fact that the Storms River disabled accommodation is not included in the concessions allowed for disabled visitors and pensioners. In order to qualify a disabled must therefore book the normal accommodation. In our case the family. Same may apply in other SANPARK camps.

As you will note I have from the outset copied senior officials at SANPARKS!

I also copy the Minister of Woman Youth and persons with Disabilities.

Kindly acknowledge receipt of this mail and advise if you will be able to assist in this matter?

Regards

Myburgh Olivier



From: wllmine@iafrica.com <wllmine@iafrica.com>
Sent: Tuesday, July 16, 2024 5:02 PM
To: 'Reservations' <Reservations@sanparks.org>; 'Customer Care' <Customer.Care@sanparks.org>
Cc: 'MR Stefan Olivier' <stef.o14@gmail.com>; 'Stefan Olivier' <stef.o14@gmail.com>; 'Olivier' <stef.o14@gmail.com>; 'property.mokoena@sanparks.org' <property.mokoena@sanparks.org>; 'lize.mccourt@sanparks.org' <lize.mccourt@sanparks.org>; 'JP.Louw@sanparks.org' <JP.Louw@sanparks.org>
Subject: RE: SANParks - Reservation: R9211172: Deposit Request Letter DISABLED POLICIES CRM:0198255

Mr Mahlangu,

I refer to your mail below dated 2 July 2024.

Please advise when we can expect the courtesy of a final response?

Regards

Myburgh Olivier

From: Reservations <Reservations@sanparks.org>
Sent: Tuesday, July 2, 2024 3:07 PM
To: Olivier <wllmine@iafrica.com>; Customer Care <Customer.Care@sanparks.org>
Cc: MR Stefan Olivier <stef.o14@gmail.com>; Stefan Olivier <stef.o14@gmail.com>; Olivier <stef.o14@gmail.com>
Subject: RE: SANParks - Reservation: R9211172: Deposit Request Letter DISABLED POLICIES CRM:0198255

<
Good day Mr. Olivier

Apologies for the delayed response.

The reservations manager was off duty last week and we shall discuss your email with him and respond accordingly.

Kind Regards
Themba Mahlangu
Sales: Reservations Contact Centre
South African National Parks
Tel: 27 (0) 12 428 9111
E-mail address: reservations@sanparks.org
Website: www.sanparks.org

Please note that we have a 24hrs turnaround time to respond to your email (during business hours).
------------------- Original Message -------------------
From: Olivier <wllmine@iafrica.com>;
Received: Wed Jun 26 2024 12:35:02 GMT+0200 (South Africa Standard Time)
To: Lize Mccourt <lize.mccourt@sanparks.org>; Lize Mccourt <lize.mccourt@sanparks.org>; Lize Mccourt <lize.mccourt@sanparks.org>; Lize Mccourt <lize.mccourt@sanparks.org>; Customer Care <customer.care@sanparks.org>; MS Mccourt <lize.mccourt@sanparks.org>; Customer Care <customer.care@sanparks.org>; Lize Mc Court <lize.mccourt@sanparks.org>; Property Mokoena <property.mokoena@sanparks.org>; Johannes Louw <jp.louw@sanparks.org>; MS Lize Mccourt <lize.mccourt@sanparks.org>;
Cc: MR Stefan Olivier <stef.o14@gmail.com>; Stefan Olivier <stef.o14@gmail.com>; Olivier <stef.o14@gmail.com>;
Subject: SANParks - Reservation: R9211172: Deposit Request Letter DISABLED POLICIES
Sanpark Customer Service and Management,

We are parents with a quadriplegic son and ourselves pensioners.

I made the attached booking today and was advised that the pensioners discount don’t apply to the disabled units. In order to qualify for the discount which in understand is some instances also extended to disabled clients we must book units that are not disabled friendly.

As our history will show, over the years we have become seasoned visitors of various SANPARK accommodation and appreciate the efforts made to provide disabled facilities!

We however on occasion had to accept other less suitable accommodation only to note that the disabled units were occupied by a family without special needs. . (Our experience at Agulhas a few years ago when we were in a unit with a stairs at the entrance.)

We also had an experience at Karoo where someone was occupying the disabled unit we had had booked and on arrival initially refused to vacate the unit. The occupants at the time became rude and hostile with us. The initial placing of the other party in the unit was attributed to loadshedding at the time!

I realise that I never vented past problems in the past but nevertheless believe it is necessary to place on record.

Further the disabled units are not available to book online and thereby qualify for the discount since the units are blocked and only available by calling reservations.

The discount approach does not make sense and require serious review of the SANPARKS policies.

Your response as to what can be done to assist us as well as review of your policies to assist clients in the same position going forward.

I look forward to your feedback.

Regards

Myburgh Olivier






From: SANP Reservations <SANP.Reservations@sanparks.org>
Sent: Wednesday, June 26, 2024 11:3