Dear Lorato Florence,

I hope this message finds you well. I am reaching out to request your assistance regarding an urgent matter concerning my father's South African ID.

My father was born in South Africa and moved to Lesotho as a toddler. At that time, he did not have a birth certificate. He later returned to South Africa and had to apply for a Lesotho passport. Afterward, he applied for a South African ID, which is now unfortunately blocked.

Recently, when my father went to the bank, he discovered that his ID was blocked. When he visited the Department of Home Affairs for assistance, they informed him that they could not help him without a birth certificate. Although he has provided other requested documents and submitted an affidavit explaining the situation, they still cannot unblock his ID.

Given this challenging situation, I would greatly appreciate any guidance or assistance you could provide to help resolve this matter. Your support would mean a lot to my father, who has been using this ID for the past 48 years.

Thank you for your time, and I look forward to your response.