SIR,

After 6 weeks your head office still cant find the payment I made FOR A RENEWAL PASSPORT at the George branch - payment was made simultaneously with the payment for a new ID Card even when someone else in the department sends me this proof of receipt on the system - see below

Now your department want me to pay a penalty fee for late payment

NOT TO MENTION THAT I HAD TO MOVE MY VISA APPLICATION APPOINTMENT TWICE NOW

I do think you can do better

AJ NEVELING

PASSPORT APPLICATION SYSTEM F092M3
ENQUIRE STATUS OF PASSPORT APPLICATION PAS110M3
==============================================================================
ID-NUMBER: 6401225054083 PASSPORT TYPE: 1 PASSPORT NUMBER:
SURNAME : NEVELING LAST ACTION: 041
FORENAMES: ANDRIES JACOBUS APP. DATE: 2022/07/08
ONLINE VERIFIED: N TRANS NO: ORI. OFFICE: GEORGE
PRIORITY Y DESTINATION: GEORGE DISPATCH NO
=================== LIST OF ACTIONS PERFORMED ON APPLICATION =================
_ 015 APPLICANT ONLINE VERIFIED 2022/07/08 11:28:42 23846321
_ 041 PAYMENT RECEIVED 2022/07/08 11:29:31 23846321
_ 041 PAYMENT RECEIVED 2022/07/08 11:29:53 23846321
_ 041 PAYMENT RECEIVED 2022/07/08 18:06:50 23846321