Dear Minister,

It behooves me to draft this email by I am at my wits end with the never ending poor service and lack of transparency offered by Service SETA to its stakeholders.

If you choose to follow the paper trail of any given project run through S/Seta you will easily be able to determine that every single phase is riddled with challenges and delays with S/Seta poor planning, non-existent change management and organisation at the heart of each catastrophe.

While errors here and there can be understood, even accepted, the high-handed stance and lack of transparency from this institution is a yet another sad accounting of the actual and true state of this entity.

If your department truly wants to eradicate poverty through skills development and education then surely
a) in institutions mandated to do so, should from the onset be able to undertake normal day to day operations in a timeous, accurate, transparent and professional manner?
b) these institutions should be able to withstand REAL evaluation and monitor checks (on ground level)

Stop basing decisions on photo-shopped reports and evaluate real/actual project reports and processes that show the pain stakeholders experience with Service SETA.

Yours truly