Dear Dr Schreiber your Cape Town and Pretoria offices are unresponsive to my many, many emails and they do not answer their phones. Physical visits to the office just lands up with waiting in long queues and frustrations. The repercussions to me have been enormous. I do not know what do to? I need a copy of my marriage certificate and I have been waiting since October 2024. It is crucial to my life. It is holding up my travel plans and costing me a fortune while I wait. This is crippling me financially. Please, can you get someone to contact me urgently? I cannot go onto the online portal as my cellphone was stolen and I cannot change the number for an OTP.