Good day day

I am not sure weather this is the correct side to ask for help. A grade 11 student was expelled during her final exams from school. The reason was her fees was delayed , she is a beneficiary of department of military veterans , the invoices from (dmv) were send to school on the 15/01/2020 and the principal send the back to the department, because of the lock down everything was stooped and the payment were delayed. A grade 11 learner is at home , she keep on asking me when is she going back to write her exams ,on the 16/10/2020 I then went department of education and I explain everything to Mr Vinod Chatergroon and he told me that is not under their exam its under private something and told to check with umalusi which i did on the 17/10/2020, then at umalusi i spoke to Ma'am Maria Mali which she gave me her email and try to call the lady from sacai but the phone keep on ringing, she said it is an examination board for that school, From the 18/10/2020 till this day I have been emailing Ma'am Maria and Karen from sacai with no responce from sacai /Karen. please advise .....